Need some help?

As a client of Core Vision, we want you to feel you can always reach out to us. We are here to support you, with a locally based team.

Even when using the most intuitive systems there may be times where you need help. Check the section below for common queries, and if you don’t find your answer, contact us by filling out the form opposite.

Alternatively, you can just send our tech experts an e-mail: support@corevision.com.au

Support FAQs

Scroll to the section below for answers. Click on the drop down for more details.


 FAQs

  • Yes. This allows the user to log in once and access services without re-entering authentication factors. This includes storing the credentials used for initial authentication and translate them to the credentials required for the different mechanisms.

    We support SAML using both Azure AD (IAM) and ADFS (STS) in conjunction with Active Direfctory.

  • Absolutely. All of the systems provided by Core Vision are provisioned and backed up through Microsoft Azure. We take advantage of its wide array of security tools and capabilities. Microsoft Azure provides confidentiality, integrity, and availability of customer data, while also enabling transparent accountability.

    In conjunction with using the security features of Microsoft Azure, Core Vision has obtained ISO27001 Accreditation (ISO/27001:2022). Conformity with ISO standards means that a company has put in place a system to manage risks related to the security of data owned or handled by the company, and that this system respects all the best practices and principles enshrined in this International Standard. This is testimony to our commitment to manage data securely and safely.

    Also note that all data held in Core Vision provisioned systems is encrypted at rest and in transit.

  • Yes and myBuildings has always has been Cloud based from the very start. To be honest we are surprised that people still ask this question. There are many obvious benefits to this which are probably still worth mentioning. These include: ease of access, no additional hardware or software needed, automatic backups, always on the latest release … and so on.

  • Yes. The system has an interface optimised for mobile use and in addition we have a number of IOS and Android Apps native apps.

  • Yes. We have a number of integrations in place with various systems and in addition, we provide Application Programming Interfaces (API’s) to facilitate integration.

    A key and strategic strength of Core Vision is that we focus on what we are good at and we work with other specialised providers for the good of the client. We call it “playing well with others”.

    For example ,we have a number of key integrations with industry leading financial system providers and contractor risk management providers.

    We also integrate to other key databases / systems. For example, we integrate into the Australian, New Zealand and United Kingdom government registers to verify that ABNs, NZBNs and VAT Registration Numbers entered into myBuildingsTM against contractors are valid and current.

    We also have the ability to integrate into contractor job management systems to automatically create jobs in their system when they are assigned works by our clients.

    In addition, we provide appropriate APIs to allow our clients to build their own integrations, either directly into their own systems, or using middleware applications like Make.com, Dell Boomi or Zapier.

    So, the answer is a resounding YES - we do have a number of strategic integrations in place.