FAQ

The simple answer for most users, is “no”. From the outset the system has been designed to be intuitive and “simpler to use than internet banking”. When we built myBuildings™ we knew that it would be impractical to have to train thousands of users across our client base. One of the key design criteria for the system was to balance the functionality needed by Facilities Managers with ease of use.

Optional training on more involved aspects of the system is available through our preferred implementation partners.

Yes. We have a number of integrations in place with various systems and various Application Programming Interfaces (API’s) to facilitate integration.
A key and strategic strength of Core Vision is that we focus on what we are good at and we work with other focused providers for the good of the client.
If we start with myBuildings™ – we have numerous integrations with industry proven financial system providers and contractor risk management providers.
We also integrate to other key systems. For example, we integrate into the Australian, New Zealand and United Kingdom government registers to verify that ABNs, NZBNs and VAT Registration Numbers entered into myBuildings against contractors are valid and current.

We also have the ability to integrate into contractor job management systems to automatically create jobs in their system when they are assigned works by our clients.

We also provide appropriate APIs to allow our clients to build their own integrations, either directly into their own systems, or using middleware applications like Make.com, Dell Boomi or Zapier.

So the answer is a resounding yes.

Yes. A number of our clients provide help desk services to their clients using the system. Various features in the system allow help desk operators to enter jobs on behalf of end users (for example, if a tenant was on their way home and noticed an issue, they can phone the helpdesk, and the helpdesk would enter the job on behalf of that tenant).

Yes. The system has an interface optimised for mobile use and in addition we have a number of IOS and Android Apps native apps.

Yes and myBuildings has always has been Cloud based from the very start. To be honest we are surprised that people still ask this question. There are many obvious benefits to this which are probably still worth mentioning. These include: ease of access, no additional hardware or software needed, automatic backups, always on the latest release … and so on.

Absolutely. The take up of the system has been amazing. Contractors find the system easy to use, incredible efficient and the fact that they can load their invoices directly to the system is reason to use the system in itself.

No. The standard terms for the provision of our myBuildings™ solution requires only 90 days of notice for cancellation. We don’t lock our clients in, we let the system speak for itself.

We have a completely transparent and easy to understand pricing. There are two components of our pricing. There is a small one-off set up fee and then a fixed monthly fee for as long as you use the system. The word “fixed” should be noted as many of our competitors charge variable fees based on usage, volume of transactions and such.

Our monthly fees are fixed, so you know what you are paying at all times. There are no variable fees. The only time your fees could change is in accordance with an annual increase which is CPI related or if you take on more properties. Note, if you should decrease the number of properties in your portfolio then your price decreases.

If you utilise Business Intelligence tools such as Power BI, Tableau or Qlik, we can enable a data warehouse to allow these tools to query the data and generate immersive reports. We also combine data from our system with data from other systems to facilitate comprehensive dashboards.

Many of our clients utilise our Delegated Levels of Authority (DLOA) functionality, which allows you to configure for each building, how much authority each user has. If that user attempts to allocate work that exceeds this amount, approval will be requested from the next level up (which is a very simple process involving that user clicking a link in an email).
For some clients, we also store budget data, and implement specific approvals for any works that exceed the budgeted amounts.
Our Quote Request module is also extremely useful in meeting expectations of clients that require multiple quotes for certain works.

This module makes it very easy to request quotes from contractors, easy for them to respond, and easy to accept the quote and continue with the work.